Delivery methods and costs
A receipt is issued for each order placed on defilippis.it. The packaging and handling costs are borne by Pio De Filippis, including any transport costs , when explicitly shown at the time of the order. No responsibility can be attributed to Pio De Filippis in case of delay in delivery as we cannot assume responsibility for the causes (strikes or bad weather). On the other hand, we guarantee to take care of the shipment (packaging, packing, delivery reservation) within 48 working hours. From the moment the order is placed and we ship the item, the package cannot be refused except in case of tampering or for suspicion of damage to the contents caused by an alteration of the package. Once the goods are delivered by the courier you are required to check that the number of packages corresponds to what is indicated in the transport document, that the package has not been tampered with and that it is intact and not damaged or altered, even in the closing materials (such as duct tape). If upon delivery of the package you discover tampering (to the wrapping or to the contents) you will have to reject the delivery and promptly contact Pio De Filippis. In the event that the package has been tampered with and, upon delivery, this has not been reported to the courier , the risk is assumed, consequently freeing the courier and Gioielleria De Filippis dal 1877 from all charges and responsibilities. cases we are not responsible for damage and/or theft; so we advise you to be careful at the time of delivery. In these cases, the withdrawal must be contested, placing a written control reserve (specifying the reason for the reserve, eg tampered packaging) on the courier's proof of delivery. Since the package has been accepted, you will have to check and possibly report any problems concerning the integrity of the object and that everything corresponds to what is indicated in the technical data sheet of the gioielleriadefilippis.it site (for example warranty coupon, instruction booklet) within 7 days from acceptance of the package, by e-mail info@defilippisdal1877.it
INABILITY TO DELIVER THE PACKAGE AND CAUSE OF REPEATED INABILITY TO DELIVER. The courier makes three attempts to deliver the package, after which the shipment is sent to the nearest courier depot and remains in storage for 5 working days.
After this deadline, the order will be returned to the De Filippis dal 1877 warehouse: it will deal with the cost of storing the goods at the courier's warehouse and the transport cost for returning the goods to the De Filippis dal 1877 warehouse.
